Shipping

 

All orders will be built, packed and sent out in a timely fashion. Delivery times vary from state to state, along with the potential delays within Australia post and its carriers. Customers can choose from standard delivery, or express. Selecting express does not speed up the build time, if its a custom made product or canopy board.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products must be installed and checked by a licensed auto electrician to be considered a valid return.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at milspecdesigns@gmail.com

You will be responsible for paying for your own shipping costs for returning your item.

item must also include shipping tracking number. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be paid for by the customer.

Order Cancellation Policy

At Mil-Spec Designs, we work hard to process and prepare your orders as quickly as possible. Because of this, we offer a limited window of time where cancellations may be accepted.

Right to Cancel an Order

You may request to cancel your order within 24 hours of placing it, provided that:

• Your order has not already been shipped, and

• Production or customization (if applicable) has not yet begun.

If your order meets these conditions, we will cancel it and issue a full refund to your original payment method.

How to Request a Cancellation

To request an order cancellation, please contact us immediately at:

Email:  support@mil-specdesigns.com.au

Please include:

• Your full name

• Order number

• Reason for cancellation

We will confirm the status of your request as soon as possible.

Orders That Cannot Be Cancelled

We are unable to cancel orders if:

• The order has already been shipped

• The order has already entered production (for personalized or made-to-order items)

• More than 24 hours have passed since the order was placed

If your order has shipped, please refer to our Returns & Refunds Policy for further options.

Custom or Personalized Items

Custom, personalized, or made-to-order products begin production quickly. These items cannot be cancelled once production has started, even if within the 24-hour window.

Refunds for Cancelled Orders

Approved cancellations will be refunded in full. Refunds usually appear in your account within 3–7 business days, depending on your bank or payment provider.

 

Our Right to Cancel and Refund Orders

By purchasing from our store, you acknowledge and agree to the following terms regarding our right to cancel and refund orders.

When We May Cancel an Order

We reserve the right to cancel any order at any time for reasons including, but not limited to:

1. Product Availability

If an item becomes unavailable, out of stock, or discontinued, we may cancel the order and issue a full refund.

2. Payment Issues

Orders may be cancelled if:

• Payment is declined or flagged

• Billing information cannot be verified

• Fraudulent or suspicious activity is detected

3. Address or Delivery Problems

We may cancel orders with:

• Invalid or incomplete shipping addresses

• Delivery restrictions in the destination region

4. Pricing or Listing Errors

If an item was listed with an incorrect price, description, or error, we may cancel the order and refund the purchase.

5. Policy Violations or Misuse

Orders may be cancelled if they violate our store policies, involve excessive quantities, or appear to be for non-personal/resale use (unless approved).

What Happens if We Cancel an Order

If we cancel an order:

• You will be notified via email

• You will receive a full refund to your original payment method

• Refund processing times may vary by bank (typically 3–7 business days)

No Further Liability

If we cancel an order, our responsibility is limited to issuing a refund for the cancelled items. We are not liable for any additional costs, losses, or inconveniences resulting from a cancellation.